Case Study: Human Capital and Manpower

Defense Acquisition University


DAU’s Defense System Management College (DSMC) desired an independent assessment of their organization, workload, and resource requirements to determine optimum staffing levels. 


ITG conducted a comprehensive workforce and resource assessment of the organization. We completed process flow diagrams across organizational lines to complete a functional assessment of the resources it takes, from inception to completion, to develop, maintain, execute, support, and deliver a course. Other key missions were measured using the same methodology and included the Leadership Learning Center of Excellence, Mission Assistance, Research, and Knowledge Sharing. We measured and validated workload, focused on opportunities for process improvement, and developed resourcing recommendations. Recommendations were categorized and ranked to support graduated levels of execution and outcomes. 


 The final report presented to the resourcing committee of DAU resulted in much-needed allocation of additional staff to support increased workload. The study report provide clear delineation of the differences between the DSMC mission and the sister DAU components’ mission and supported a waiver from the resourcing model used to staff the other segments of DAU. Additionally, driving the personnel to think across organizational lines provided some opportunity to enhance resource utilization.